Towards the Eighth Millennium Development Goal!

The Enterprise Development and Support Service experiment which addresses the critical issue of rural employment has proved to be a challenging but positive experience

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t is almost one year since the idea of an ICT (Information and Communication Technology) enabled Enterprise Development and Support Service (EDSS) was conceptualized. The EDSS is an innovative experiment in addressing a critical need in rural India – employment. Micro and mini enterprises can be a driving force for the rural economy, seen as key to addressing the 15 million new jobs needed every year in India. Small and local enterprises together account for the largest number of jobs in the country and have shown what positive impact  they can have on individuals and communities. The service is also in line with the Government of India's focus on rural enterprise. It also  addresses the broader objective of the Eighth Millennium Development Goal that calls for cooperation with the private sector to address youth unemployment and make available to all, the benefits of new technologies.

   More specifically, the service is an integrated comprehensive package comprising an Enterprise Package for technical training, an Entrepreneurship Development Programme for understanding business set-up, planning and management, a Web-based Business Support System for on-going technical and business support and Financial Linkages. As an integral part of the venture, an Outreach Programme for identifying and attracting potential entrepreneurs is also in the design.

In the last one year, each of these products has undergone an iterative development process that TARAhaat tailors to the specific nature of its products. This process can probably be best explained with a diagram :

   Given the broad scope of the EDS service and the diverse nature of its individual components, the development process posed several challenges for the team. The two major components of this service, the Entrepreneurship Development Programme (EDP) and the Enterprise Packages (EP), had distinct learnings and experiences to offer, some of which are worth sharing.

   While developing the EDP for instance, we very quickly realized that its curriculum is very subjective and therefore would need to vary significantly in the level of content, style of delivery and pedagogy across demographics – the examples of technology-based enterprises failed to noticeably excite the rural entrepreneurs who preferred the word vyavasaay, while on the other hand the semi-rural entrepreneurs preferred the word business and asked for more examples of technology-based enterprises; the students from rural areas enjoyed the incorporation of cartoon elements and easy pace of speech, while the semi-urban, educated youth expressed boredom demanding a faster pace and more advanced levels. A conscious effort had been made to keep the content free of jargon and very practical, but some of the students wanted to learn jargons, almost as if they wanted to show off their knowledge! As expected of course, the motivation component had to be designed very differently for men and women with the latter focusing more on work-life balance and the social challenges that a woman could face and ways in which she could deal with them.

   From a marketing perspective, both financial linkages and the opportunity to acquire a business sense have been the major draws. Critical to building sustained partnerships with financial institutions is a sound selection process that is slowly evolving as a result of experiments with a variety of channels and methods during field testing.

   For the Enterprise Packages, which provide training and support in setting up specific enterprises, Micro        Concrete Roofing (MCR) tiles and broiler-based poultry farming were selected for the pilot testing phase, based on the criteria of sustainability at the local level, scalability at the national level and replicability. A key lesson drawn in the identification of potential entrepreneurs was to look at persons engaged directly or indirectly in sectors allied to the selected enterprise. For example, potential entrepreneurs were scouted from among wage labourers working with stone-crushing units or cement-related works. Preliminary results also strongly indicate that moving on to practical learning sessions after going through the multi-media based training programme reduces the manhours required in reaching a satisfactory level of practical skill. The team is now looking out for suitable enterprises for which multimedia based packages can be developed to increase the portfolio of enterprise packages being offered as part of the EDS service.

   Currenty, most components of this service hve completed first levels of iterative field testing and are in the process of being transferred to an open, less-cotrolled environment. So far, encouraging successes have been met in overcoming challenges that the field throws up, but several remain to be conquered. However, we are positive that by the time the next TARAhaat issue is ready to be published, the Enterprise Development and Support Service will be a well-tested, integrated, comprehensive and quality service up and running  and we will have several more experiences and learnings to share with you!  q

Aditi Pany

apany@tarahaat.com

                                                                                                                    
                                                                                                                                      
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