rand
building in the current atmosphere of competition is growing in
importance. It is the resultant brand equity that works on several
levels to the benefit of the corporation. At a common level, it
builds customer confidence. A very successful example is the Tata
name in India. The public is by and large convinced that if
something is being made by Tata then it is of good quality, that
dealing with the organisation carrying the Tata name will be
satisfying and above board, and investing in its equity will produce
good long term gains.
Tata
has created this brand image through years of corporate practices
that have become the benchmark of Indian private industry. Others,
like Reliance Industries are well on their way to achieving a
similar positioning in the mind’s eye through consistent growth and
corporate performance but there remains a dimension missing. A
dimension to do with a company’s involvement in the larger community
to become a force for change.
At
another level, the strength of the brand image can smooth the way
for the entire gamut of corporate dealings ranging from loans and
advances to foreign collaborations. Large multinational
corporations, mindful of this powerful advantage, are increasingly
devoting resources and corporate time to fashioning the right kind
of brand image, not as a blatant advertisement, but as a method to
define what their core values are.
A
shining international beacon, which illustrates my point, is the
Rolex Watch Company, which has successfully harnessed the concept of
excellence in any given field to enlarge its image as much more than
a leading watch maker. This has in turn bestowed a lustre to both
their brand equity and the bottom line. A similar feat has been
pulled off gradually over the years by our old stalwarts the Tatas
and the Birlas. These captains of the Indian industrial firmament
have auditoria, art galleries, temples, educational establishments
and scholarships, soccer teams, musical performances, hospitals and
economic think tanks. Other wannabes and arrivestes need to take
note and heed or ignore the point at their own peril, risk and
eventual cost.
The
corporation as an engine of change then, concerned not only with its
own growth but also with the progress of the community, is the need
of the day. In saying this, I am not being exactly startling. The
old robber barons of Boston understood the value of old fashioned
philanthropy. They understood that it made elaborate business sense
and helped to create new images of themselves in a considerably more
flattering light.
Afresh
now, on the brink of the millenium, the areas that are receiving
corporate attention are those which generate universal sympathy and
concern. These range from helping victims of natural calamities to
addressing ongoing social problems like disease, education, the
arts, the environment, public housing, municipal decay and so on.
The
days in which a tyre company sponsored races to build its brand
image alone are being supplanted by more imaginative and broad brush
efforts that look both inwards and outwards at the same time. The
same blatantly thrusting tyre company may now sponsor classical
music programmes while cleaning up the polluting aspects of its
manufacturing process.
The
times, they are a changing, sang Bob Dylan two decades ago
epitomising it recently by singing this song and another composition
of his called ‘knocking on heaven’s door’, both for himself,
recovered from a nearly fatal heart infection, and the aging
pontiff.
More
and more corporations are realising the immense public relations
benefits of doing something a little less selfish to keep ahead of
the pack.
The
trend in spiraling advertising costs has also contributed towards a
rethink of the relevant strategies. It is within this context that
various initiatives like corporate sponsorship for the maintenance
of railway stations, public toilets and roundabouts have been
gaining ground. Other moves have gone towards the preservation of
fragile art forms, the protection of endangered species or the
development of low cost housing and efficient public toilets.
A
country like India has a rich heritage of ancient monuments that
could do with considerably more by way of funding and professional
inputs to help them not only survive the ravages of time but realise
their full historical potential for posterity. There is a lot to do.
Shoring up, restoring, finding alternative uses to provide a new
lease of life, researching histories, landscaping, lighting,
promoting—the list seems endless.
It
should give us pause to think that a city like Delhi, 50 years after
independence, can only boast of the beauty of Lutyens Delhi as an
ironic reminder of the far-sighted efficacy of our former rulers.
Modern Delhi in independent times is by comparison very much the
ugly duckling, going the peculiarly uncaring and congested way of
all Indian planning with its bizarre oversights and lack of
aesthetic appeal, all in the name of a mind numbing practicality.
Why for
instance are there open drains in a relatively posh colony like
Defence Colony? Why has it been allowed to languish, breeding
mosquitoes and disease and stinking all through the two or three
decades since it was built? There are many others like it, all over
Delhi, perhaps deriving legitimacy in playing follow the leader.
In Pune,
the Rajneeshites found a similar open drain near their Koregaon Park
ashram. Unstultified by our peculiar mindset, the ‘sanyasins’ of the
free love community from various parts around the globe persuaded
the municipality to let them convert it into one of the finest
gardens in the country. That was 20 years ago, and the foreign
disciples found the money, the gumption, the professional ability
and the inspiration from amongst their own number with the now
departed Acharya presiding over it all. Why can’t the NGOs and the
industrialists do this to our open nullahs in the capital? And what
about the many monuments of Mughal Delhi? And what about a hundred
other municipal eyesores?
This is
a zero sum game with both the beneficiaries quite capable of being
winners. Is it worth a fresh thought or not and more importantly
when will we realise that indeed the industrial houses and the
non-governmental organisations are made for each other to undertake
this task?