Industry, Corporates and NGOs - made for each other
Gautam Mukerji

There is considerable room for cooperation between industry and NGOs in addressing social problems such as disease, education, environment, public housing and municipal decay.

Brand building in the current atmosphere of competition is growing in importance. It is the resultant brand equity that works on several levels to the benefit of the corporation. At a common level, it builds customer confidence. A very successful example is the Tata name in India. The public is by and large convinced that if something is being made by Tata then it is of good quality, that dealing with the organisation carrying the Tata name will be satisfying and above board, and investing in its equity will produce good long term gains.

Tata has created this brand image through years of corporate practices that have become the benchmark of Indian private industry. Others, like Reliance Industries are well on their way to achieving a similar positioning in the mind’s eye through consistent growth and corporate performance but there remains a dimension missing. A dimension to do with a company’s involvement in the larger community to become a force for change.

At another level, the strength of the brand image can smooth the way for the entire gamut of corporate dealings ranging from loans and advances to foreign collaborations. Large multinational corporations, mindful of this powerful advantage, are increasingly devoting resources and corporate time to fashioning the right kind of brand image, not as a blatant advertisement, but as a method to define what their core values are.

A shining international beacon, which illustrates my point, is the Rolex Watch Company, which has successfully harnessed the concept of excellence in any given field to enlarge its image as much more than a leading watch maker. This has in turn bestowed a lustre to both their brand equity and the bottom line. A similar feat has been pulled off gradually over the years by our old stalwarts the Tatas and the Birlas. These captains of the Indian industrial firmament have auditoria, art galleries, temples, educational establishments and scholarships, soccer teams, musical performances, hospitals and economic think tanks. Other wannabes and arrivestes need to take note and heed or ignore the point at their own peril, risk and eventual cost.

The corporation as an engine of change then, concerned not only with its own growth but also with the progress of the community, is the need of the day. In saying this, I am not being exactly startling. The old robber barons of Boston understood the value of old fashioned philanthropy. They understood that it made elaborate business sense and helped to create new images of themselves in a considerably more flattering light.

Afresh now, on the brink of the millenium, the areas that are receiving corporate attention are those which generate universal sympathy and concern. These range from helping victims of natural calamities to addressing ongoing social problems like disease, education, the arts, the environment, public housing, municipal decay and so on.

The days in which a tyre company sponsored races to build its brand image alone are being supplanted by more imaginative and broad brush efforts that look both inwards and outwards at the same time. The same blatantly thrusting tyre company may now sponsor classical music programmes while cleaning up the polluting aspects of its manufacturing process.

The times, they are a changing, sang Bob Dylan two decades ago epitomising it recently by singing this song and another composition of his called ‘knocking on heaven’s door’, both for himself, recovered from a nearly fatal heart infection, and the aging pontiff.

More and more corporations are realising the immense public relations benefits of doing something a little less selfish to keep ahead of the pack.

The trend in spiraling advertising costs has also contributed towards a rethink of the relevant strategies. It is within this context that various initiatives like corporate sponsorship for the maintenance of railway stations, public toilets and roundabouts have been gaining ground. Other moves have gone towards the preservation of fragile art forms, the protection of endangered species or the development of low cost housing and efficient public toilets.

A country like India has a rich heritage of ancient monuments that could do with considerably more by way of funding and professional inputs to help them not only survive the ravages of time but realise their full historical potential for posterity. There is a lot to do. Shoring up, restoring, finding alternative uses to provide a new lease of life, researching histories, landscaping, lighting, promoting—the list seems endless.

It should give us pause to think that a city like Delhi, 50 years after independence, can only boast of the beauty of Lutyens Delhi as an ironic reminder of the far-sighted efficacy of our former rulers. Modern Delhi in independent times is by comparison very much the ugly duckling, going the peculiarly uncaring and congested way of all Indian planning with its bizarre oversights and lack of aesthetic appeal, all in the name of a mind numbing practicality.

Why for instance are there open drains in a relatively posh colony like Defence Colony? Why has it been allowed to languish, breeding mosquitoes and disease and stinking all through the two or three decades since it was built? There are many others like it, all over Delhi, perhaps deriving legitimacy in playing follow the leader.

In Pune, the Rajneeshites found a similar open drain near their Koregaon Park ashram. Unstultified by our peculiar mindset, the ‘sanyasins’ of the free love community from various parts around the globe persuaded the municipality to let them convert it into one of the finest gardens in the country. That was 20 years ago, and the foreign disciples found the money, the gumption, the professional ability and the inspiration from amongst their own number with the now departed Acharya presiding over it all. Why can’t the NGOs and the industrialists do this to our open nullahs in the capital? And what about the many monuments of Mughal Delhi? And what about a hundred other municipal eyesores?

This is a zero sum game with both the beneficiaries quite capable of being winners. Is it worth a fresh thought or not and more importantly when will we realise that indeed the industrial houses and the non-governmental organisations are made for each other to undertake this task? q

Gautam Mukerji is a consultant with Indian Public Affairs Network,
the premier public relations company.

 

How the Hotel and Tourism Industry Can Protect the Ozone Layer

UNEP Industry and Environment (UNEP IE) Centre in Paris has just released a new guide book "How the Hotel and Tourism Industry Can Protect the Ozone Layer".

The first step in controlling consumption of ozone depleting substances (ODS) applicable to developing countries that are Party to the Montreal Protocol is fast approaching: the freeze in consumption and production of chlorofluorocarbons (CFCs) by 1 July 1999. Further deadlines affecting other chemicals will follow. It is crucial that the hotel and tourism industry understand the implications of the Protocol deadlines and take action to manage a smooth transition away from ODS and avoid situations that may adversely affect their operations.

Jointly developed by UNEP IE’s OzonAction and Tourism programmes as part of UNEP’s work programme under the Multilateral Fund for the implementation of the Montreal Protocol, this 60-page guide helps the hotel and tourism industry understand the damage being done to the stratospheric ozone layer by ODS and why they should be concerned. It outlines the steps to be taken by hotel managers to establish their own ODS management programme to properly manage the transition away from these chemicals.

Hotels and the tourism industry use CFCs, halons and other ODS in various applications such as air conditioning in guest rooms, public areas, vehicles, refrigerators and freezers in kitchens, aerosol spray cans in cleaning products, fire protection equipment, etc. The guide provides information about how to reduce or avoid the use of ODS in these various applications. It also includes examples of good practices from hotel and tourism facilities around the world, contributed by the International Hotel and Restaurant Association and hotel companies, which detail how those businesses have successfully adopted alternatives and chemicals to replace ODS.

The information provided by this guide to the hotel and tourism industry in both developed and developing countries is also applicable to shopping centres, visitor centres, office buildings, and sports arenas. The guide will also be of interest to industry associations and government agencies involved in promoting and supporting environmental manage-ment activities in the hotel and tourism industry and other services.

This guide is part of the information exchange services provided by UNEP to developing countries to help them meet their obligations under the Montreal Protocol. The OzonAction Programme also provides other clearinghouse services (Training & Networking of ODS Officers) as well as assistance with the development of national ODS phase out strategies (Country Programmes) and Institutional Strengthening support.

For more information, contact:

UNEP IE OzonAction Programme, Tour Mirabeau, 39-43 quai Andre Citroen, Paris 75739 cedex 15, France

or

Tel: (33.1)44.37.14.50,  Fax: (33.1)44.37.14.74,

email: ozonaction@unep.fr,  http://www.unepie.org/ozonaction.html


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